Refund policy

Return & Refund Policy

At Vyb Haus, all of our prints are made-to-order, which means we produce each item individually just for you. Because of this, we do not accept returns, exchanges, or cancellations for change of mind or buyer’s remorse.

However, we stand by the quality of our products and will gladly offer a replacement or refund if:

• The item arrives damaged, defective, or not as ordered

• The issue is reported within 30 days of the delivery date

Reporting an Issue

If your order arrives with any of the issues above, please email us at hello@vybhaus.com within 30 days of receiving the product. Include:

• A clear description of the issue

• Photos of the item and the packaging

• Your order number

We will assess the issue and, if approved, offer either a replacement (at no cost) or a full refund to your original payment method.

Refunds

If a refund is approved due to damage, misprint, or a fulfillment error, it will be processed through our print partner. Refunds are usually issued within 5–10 business days, depending on your bank or payment provider.

We do not offer partial refunds or price adjustments for:

• Delivery delays outside of our control

• Slight variations in color due to monitor display differences

• Incorrect shipping address submitted by the customer

Return Shipping

Since all orders are produced and shipped through our print partner, returns cannot be sent to Vyb Haus or a fulfillment center. If a return is requested and approved for any reason, we’ll provide instructions at that time.